Please read these terms carefully, and print and keep a copy of them for your reference.

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About Us 

Deluxe Embroidery 

Email; deluxeembroidery@hotmail.com

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Making a contract with us:

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order and that a contract has been made between us.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.

If the goods are not available, we may suggest substitute goods. 

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How to place an order:

1. Select the item(s) that you require from our website by clicking the ‘Add to Basket’ link shown for the item.

2. Items that you have selected can be reviewed at any time via the ‘View Basket’ link.

3. When you have completed your selections click on the ‘Checkout’ link to complete your order. You will be asked to provide delivery and payment information via secure web pages. Please review your order carefully before submission to avoid problems.

4. If you make a mistake during ordering please contact us as soon as possible. If you need to amend your order prior to placing it you may do so on the shopping basket page. Remove items or amend quantities using the controls provided. You may need to refresh the contents of your basket for changes to take effect. If you really get stuck please email me.

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 Delivery 

Postage & packaging is a set rate of £4.95 Royal Mail 2nd Class apart from the larger bespoke bedding sets, equestrian and workwear. The postage required will be included in your quote.

Orders are dispatched within 14 working days unless otherwise stated on the listing. For example, I handprint all designs at home so please keep in mind that no stock is kept and all orders need to be made on an order by order basis.  This doesn’t include weekends or bank holidays

All items are sent via Royal Mail Recorded signed for 2nd class,

If the goods are lost or damaged in transit, please let us know promptly. We will happily assist you.

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Cancellation and returns

Please take care of the goods and any packaging. If their value is diminished by any amount as a result of the handling of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods (particularly if it goes beyond the sort of handling that might reasonably be allowed in a shop) we reserve the right to deduct that amount from the refund, up to the value of the purchase price.

This cancellation policy does not affect your legal rights – for example, if goods are faulty or misdescribed.

• Faulty Goods

If there is a problem with the goods, please contact us. We have a legal obligation to supply goods that are in conformity with the contract and we will deal with the matter in accordance with your legal rights.

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We do not accept returns for personalised items except where there is a fault. 

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Should you wish to cancel an order before its dispatched
It is only possible to cancel an order up until it has been dispatched. Once your order has been dispatched you will need to follow our Return policy.  Should you wish to cancel your order please use the form below within 24 hours to let us know. Once the cancellation has been confirmed we will refund you the full amount via the same form of payment used.

You can contact us – deluxeembroidery@hotmail.com –  should you wish to return or cancel all or part of your order. 

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Pre Orders

Pre orders are estimated to arrive to with us within 2-3 weeks. We will then dispatch your item and a confirmation email will be sent informing you of your tracking details.

 

If a pre order item has been placed with an item in stock, both items will be dispatched once the pre order item arrives. 

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We aim to have your pre order with us as fast as possible.